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Today's podcast episode dives into navigating difficult customer situations and negativity while running your small business! I am a 9 on the enneagram, and I absolutely hate conflict and confrontation. I've learned over the past few years of running my business that confrontation is something I have to deal with. My business has grown in so many different ways over time, and I can attribute a lot of my growth to negative situations I've dealt with.
We need to let go of the idea that all customers are going to treat you with the respect and kindness that you may treat others with. Often times customers do not even realize the effect their words may have on us. We need to remove our personal emotions and expectations out of the equation when we are dealing with customer complaints.
We need to set our pride aside and identify the source of the issue. Is this a legitimate complaint regarding an area of our business that can be improved upon? If so, let us take this as a learning opportunity to improve different aspects of our business. If this is a complaint over something that is not in our control, let us step back, handle the situation, and realize we do not have control and therefore are not at fault.
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