Return Policy

Return Policy:

Thank you so much for shopping Details and Swirls! Below is our return policy, which outlines our guidelines for returns and resolutions.

General Returns:
a. We accept returns for non-customized items within 15 days of the purchase date. The item must be unused, in its original packaging, and in resalable condition.
b. A proof of purchase, such as an order confirmation or receipt, is required for all returns.
c. Refunds will be issued in the original form of payment, excluding any shipping charges or applicable fees.

Custom Orders:
a. Customized or personalized orders are not eligible for returns or exchanges unless there is a manufacturing defect or an error on our part.
b. We take great care to ensure the accuracy and quality of custom orders. However, if you believe there is an issue with your custom order, please contact us within 7 days of receiving the item.

Resolution Process:
a. If there is an issue with your order, please contact our customer service team at info@detailsandswirls.com. We are committed to resolving any problems promptly and to your satisfaction.
b. Depending on the nature of the issue, we may request additional information, such as photographs or a detailed description, to better understand the problem.
c. We will work closely with you to determine the best course of action, which may include providing a replacement, issuing a refund, or offering store credit.
d. Please note that resolutions for custom orders will be assessed on a case-by-case basis, considering the specific circumstances and nature of the order.